Refund & Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our refund and returns policy below.

1. Returns Eligibility:

You have the right to cancel your order within 14 days of receiving the goods, according to the Consumer Contracts Regulations.
Items must be unused, in their original condition, and with all packaging and tags attached.
Please note that some items, such as custom-made or personalised products, may not be eligible for a return.

2. How to Initiate a Return:

To initiate a return, please contact our customer service team at woollenwonders@outlook.com within the cancellation period and provide your order number and details about the item you wish to return.
We will provide instructions for returning your item, including an address for returns.

3. Shipping Costs:

You are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.
If we made an error in your order, we will cover the return shipping costs.

4. Refund Process:

Once we receive your returned item, we will inspect it to confirm it meets our return eligibility criteria.
Refunds will be processed within 14 days of receiving the returned goods and will be issued to the original payment method used for the purchase.

5. Exchanges:

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the goods. We will arrange for a replacement or full refund.

7. Contact Us:

For any questions regarding our refund and returns policy, please reach out to our customer service team at woollenwonders@outlook.com.

Thank you for choosing our store for your woollen wonders! We appreciate your business and look forward to serving you again!