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Shipping Policy

1. Order Processing Time

 

  • All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time during sale periods and holidays.

 

2. Shipping Methods

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  • We offer standard shipping and express shipping options at checkout. The shipping method you select will determine the estimated delivery time. 

 

3. Shipping Costs

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  • Shipping costs are calculated at checkout based on the weight of your order and the shipping method chosen. You will see the total shipping charge before you complete your purchase.

 

4. Delivery Times

 

  • Delivery times vary depending on your location and the shipping method you select. Standard delivery typically takes 3-5 working days, while express delivery may take 1-2 working days. Please note that these are estimated times, and actual delivery may take longer.

 

5. International Shipping

 

  • Currently, we only ship within the UK. If you reside outside the UK and would like to make a purchase, please contact us to explore potential options.

 

6. Your Rights as a Customer

  • Under the Consumer Rights Act 2015, you are entitled to receive goods that are as described, of satisfactory quality, and fit for purpose. If you receive a damaged or incorrect item, please contact us within 14 days to arrange for a return or exchange.

 

7. Tracking Your Order

 

  • Once your order has shipped, you will receive an email notification with tracking information so you can track your package until it arrives at your doorstep.

 

8. Lost or Damaged Items

 

  • In the unfortunate event that your order gets lost or damaged during transit, please contact us within 7 days of the suspected loss or damage so we can assist you promptly.

 

9. Returns and Exchanges

  • We want you to be completely satisfied with your order. If you wish to return or exchange an item, please refer to our Refunds & Returns Policy for detailed instructions.

 

10. Contact Us

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  • If you have any questions or concerns about shipping your order, feel free to reach out to our customer service team at woollenwonders@outlook.com. 

 

Thank you for choosing Woollen Wonders! We appreciate your business and strive to provide you with the best service possible. 
 

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