Privacy Policy

Last Amended: 20/11/2025

At Woollen Wonders, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with UK law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect various types of information when you visit our website, make a purchase, or interact with us. The information may include:

Personal Identification Information: Name, email address, postal address, phone number.
Payment Information: Credit/debit card details (processed securely by our payment provider).
Order Information: Purchase history and preferences.
Usage Data: Information about how you use our website, including IP address, browser type, and referring website.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To communicate with you regarding your orders and respond to inquiries.
To improve our website and services based on user feedback.
To send you promotional materials or newsletters, if you have opted in.
To comply with legal obligations.

3. Legal Basis for Processing Your Information

We rely on several legal bases for processing your personal information, including:

Consent: When you provide your explicit agreement to receive marketing communications.
Contractual Necessity: When processing your data is necessary to perform a contract with you (e.g., fulfilling orders).
Legal Obligations: To comply with laws and regulations.
Legitimate Interests: For our interests in operating and improving our business, provided they do not override your rights.

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in providing services, such as payment processing, shipping, and marketing.
Legal Authorities: When required by law or to protect our rights, privacy, safety, or property, or that of others.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes encryption, secure servers, and regular security assessments.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

The right to access your information.
The right to rectify inaccurate information.
The right to erasure (the “right to be forgotten”).
The right to restrict processing.
The right to data portability.
The right to withdraw consent at any time.

To exercise any of your rights, please contact us using the information provided below.

7. Cookies

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Woollen Wonders

Email: woollenwonders@outlook.com

[Your Phone Number]

Thank you for choosing Woollen Wonders. Your privacy is important to us, and we appreciate your trust in us to handle your personal information responsibly.